Game Luma support

Here to help.

Questions about recording, your account or a purchase?

Include your iPhone model, iOS version, Game Luma version and a description of the issue. Do not send passwords, verification codes or payment-card details. Share video only if you choose to and have permission.

Where are my videos?

Videos and game records are stored on your device. Finished videos can be saved to Photos with your permission. If saving fails, open Library and retry. Keep sufficient free storage and keep the app in the foreground while it finishes.

How do I restore Ad-Free?

Open Settings → Restore purchases while signed into the App Store account that bought Ad-Free. Your Apple or Google login for Game Luma can be different from your App Store account. Apple handles payments and refund requests.

How do I set or reset a GL password?

Use Continue with email to sign in or create an email account. New email accounts must verify their email address. If you already use Apple or Google, sign in as usual and open Settings → Set GL password. Confirm your identity to attach a password to the same Game Luma account. Later, Settings → Change GL password requires your current GL password. Forgot GL password? sends a reset link to the account email; check spam too. These actions do not change your Apple or Google password. Apple Hide My Email users should use the relay address shown in Settings and keep email forwarding enabled.

How do I delete my account?

Open Settings → Delete account, read the confirmation and verify with Apple, Google, or your GL password as shown. Apple-linked accounts must confirm with Apple to revoke its authorization. This deletes your Game Luma sign-in account, not your Apple or Google account. Local videos stay on the device; remove them separately in Library. If you cannot access your account, contact support from the email associated with your account so we can verify the request.

Can I record without a game clock?

Yes. The game clock is off by default. Enable it in game setup if you want to control and display game time.

Why did recording stop?

Game Luma has no app-imposed recording time limit. Storage, battery, device temperature, incoming calls or switching away from the app can affect recording. Back up important recordings before deleting the app.